Terms & Conditions

1. Account & Eligibility

• You must be at least 18 years old to use Hatcut Reels AIgent.
• You are responsible for all activity that occurs under your account.
• You agree to keep your login credentials confidential.

2. Services

• Hatcut Reels AIgent provides AI-based transcription, silence removal, b-roll workflows, captioning, and related video tools.
• We may update, improve, or modify features at our discretion.
• Output depends on the quality of your input data; accuracy is not guaranteed.

3. User Content

• You retain ownership of content (audio, video, text) you upload (“User Content”).
• By uploading User Content, you grant us a limited license to process, store, and generate output as required to provide the Services.
• You are solely responsible for ensuring you have the rights to the User Content you upload.

4. Acceptable Use

You agree not to use the Services for:

• Illegal, infringing, or harmful purposes.
• Uploading or generating content that is abusive, hateful, obscene, defamatory, or violates intellectual property rights.
• Reverse engineering, copying, or reselling our Services without permission.

5. Subscription & Payments

• Subscriptions and one-time project credits are billed in advance via Stripe by Design & Desktop LLC.
• Signed-in accounts can keep 10 projects free. Creating more spends 1 paid credit per project. Renders are free within duration caps. Public /tools pages remain free.
• Each credit unlocks one project beyond the free allowance. Source media is capped at 5 minutes and exports at 120 seconds per project render.
• By purchasing, you authorize Design & Desktop LLC to charge your payment method.
• You are responsible for applicable taxes and charges depending on your location. Displayed prices may use the higher of your network location and payment-method country.

6. No Refund Policy

• All payments are final and non-refundable.
• No refunds or credits will be issued for partial use, dissatisfaction, cancellation after billing, or selecting an incorrect plan.
• Please review your plan carefully before confirming payment.

7. Service Changes & Termination

• We may suspend, discontinue, or modify any part of the Services at any time.
• We may terminate or suspend your account if you violate these Terms.
• Upon termination, access to Services and stored data may be deleted or restricted.

8. Data & Privacy

• We take reasonable measures to protect your User Content and data.
• We may use trusted third-party subprocessors to support delivery of the Services.
• We do not claim ownership over your data; you grant rights to process it solely for providing the Services. See our Privacy Policy.

9. Intellectual Property

• Hatcut Reels AIgent — including software, features, designs, and branding — is the property of Design & Desktop LLC and protected by applicable intellectual property rights.
• Except for the limited license granted, nothing in these Terms transfers ownership to you.

10. Disclaimers

• Services are provided “as is” and “as available” without warranties of any kind.
• We do not guarantee uninterrupted or error-free service, or that results will meet your expectations.

11. Limitation of Liability

• To the maximum extent permitted, our liability is limited to the amount you paid us in the last 12 months.
• We are not liable for indirect, incidental, or consequential damages including data loss, business interruption, or lost profits.

12. Changes to Terms

We may revise these Terms at any time. Continued use of our Services after changes means you accept the updated Terms.

How to Raise a Complaint

Email: support@designanddesktop.com

Acknowledgment

• All complaints will be acknowledged within 24–48 hours.
• A reference number will be provided for tracking.

Resolution Timeline

• Simple issues: within 3 working days.
• Complex issues: within 7–14 working days.
• If more time is required, customers will be informed with an updated timeline.

Refund Policy

• No refunds under any circumstances.
• All payments, once made, are final and non-refundable — including subscription fees, upgrades, renewals, or unused periods.

Dispute Policy

If you face billing or access issues, raise a grievance through support@designanddesktop.com. While refunds are not provided, we will work to resolve disputes related to account access, service availability, or technical issues.